If you would like to make a GDPR complaint to LWN, please email [email protected] 

We promise to act swiftly, clearly and respectfully and will follow the below process for any GDPR complaint we receive. 

Step One 

Once we have received your email, we will reply to acknowledge your email. Please be aware that this will be within LWN’s working week (Monday to Friday, 9am-5pm). 

In our acknowledgment, we will aim to give a timescale of when your complaint will be handled and let you know your personal point of contact - this will normally be LWN’s Director. 

In our acknowledgement, we may ask more questions to find out all the details and check the complaint has come from the appropriate person – this could be if you are acting on behalf of someone rather than the affected person. 

Step Two 

We will handle your complaint as soon as possible. We will gather as much information as we can, establish all the relevant facts, as thoroughly, fairly and accurately as possible. And we will come back to you again for more information if required. 

If your complaint is about deleting data we hold on you, we will aim to delete data as soon as possible. 

Step Three 

If we believe our investigations may take some time, we will send you regular follow-up emails, but our aim will be to reply in full within 30 days or sooner. 

Step Four  

We will keep records of any related conversations and copies of all relevant documents from start to finish, including actions taken. 

Step Five  

We will reply to you, clearly explain what we’ve done to review your complaint and any actions we’ve taken as a result.  

In this reply, you will be able to come back to us for more information or question us on our actions. 

We will also share links on how to complain to the ICO or a member of the LWN Executive Committee if appropriate. 

Step Six  

Once we’ve responded to you as the complainant, we will review what has happened and see if there are things we can learn or improve in future.